FAQs

When will my order be dispatched?

We aim to dispatch all orders within 2-5 working days.

How long does delivery take?

Standard UK delivery usually arrives in 5-7 working days.

Do you ship internationally?

Currently, we only ship within the UK.

Can I change or cancel my order?

If your order hasn’t been dispatched yet, email us at info@fetchandcove.com and we’ll do our best to help.

Do you accept returns?

Yes! We accept returns within 14 days of delivery. Items must be unused and in original packaging.

How do I return an item?

Please email us at returns@fetchandcove.com with your order number and reason for return. Vsit our Returns Page for more information including our damaged returns process.

How long do refunds take?

We aim to process your returns request and get back to you within 2-3 days. Once we have received the returned item and the items are approved, you’ll be automatically refunded on your original payment method within 10 business days.

Where are your products made?

We carefully source our products from trusted suppliers, ensuring quality and design consistency.

Are your items handmade?

Some pieces are handmade or hand-finished, so small variations may occur — part of their charm.

Will sold-out items be restocked?

If an item is popular, we try to bring it back. Join our mailing list to be the first to know!

Still need help?

Email us at info@fetchandcove.com or use our Contact Us form — we’re happy to help.

Get in touch: info@fetchandcove.com
Registered Address: Fetch and Cove, First Floor, Swan Buildings, 20 Swan Street, Manchester
M4 5JW, United Kingdom